The Quality Assurance Department has broad responsibilities and authority in the following areas:

• Quality Improvement - Quality improvement is based on the premise that all work activities can be planned, performed, measured, and improved. QA monitors our progress toward our corporate goal of building a culture in which improvement is continuous and an integral part of the organization.
• Personnel GMP Training and Qualification - all employees who come into contact with our products must begin GMP training within the first month of employment. GMP training continues on a regular basis throughout the length of employment. Tests are given to monitor the effectiveness of training.
• Internal Audits - QA inspectors monitor all phases of production to assess performance and adherence to GMP and to the SOPs of each department.
• External Audits - QA oversees and supervises inspections and audits of our facilities by domestic and international regulatory bodies, as well as by customers and independent auditing firms.
• Supplier Qualification - IHP maintains an audit program to verify our suppliers' ability to provide consistent products that meet our strict quality requirements.
• Document and Record Control - QA is responsible for maintaining all documents, records and Standard Operating Procedures, making sure that they are up to date.
• Inspection and Acceptance Testing - QA has the authority to release and reject any component or finished product that does not meet specifications.
• Non-Conformances - QA handles the identification, documentation, control, investigation and disposition of all non-conforming materials, components and final products.